Last updated: December 5, 2022
This Privacy Policy describes how Family Heating and Cooling (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our website https://www.familyheating-cooling.com/ (the “Site”).
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Topics
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Personal Information We Collect
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How We Use Your Personal Information
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How We Share Your Personal Information
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How We Store Your Data
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Email Marketing
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Behavioral Advertising
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Your Data Protection Rights
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Third-Party Websites
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Changes
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Contact Us
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Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including:
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Web browser type
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IP address
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Time zone
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Cookies installed on your device
As you browse the Site, we also collect information about:
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The individual web pages or products you view
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What websites or search terms referred you to the Site
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How you interact with the Site
We refer to this automatically collected information as “Device Information.”
Technologies Used to Collect Device Information
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Cookies – Data files placed on your device or computer that often include an anonymous unique identifier.
Learn more at: http://www.allaboutcookies.org
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Log files – Track actions occurring on the Site and collect data such as IP address, browser type, ISP, referring/exit pages, and date/time stamps.
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Web beacons, tags, and pixels – Electronic files used to record information about how you browse the Site.
How We Use Device Information
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Functionality: Recognize you and your preferences, such as language and location.
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Advertising: Collect information about your visit, viewed content, followed links, browser, device, and IP address. Limited data may be shared with third parties for advertising purposes.
You can set your browser to refuse cookies or remove them using the instructions at the link above. Please note that some features of the Site may not function properly if cookies are disabled.
We do not alter our Site’s data collection practices when we see a “Do Not Track” signal from your browser.
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Information You Provide to Us
We also collect data that you voluntarily provide to us (“Provided Information”), including when you:
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Register online or place an order
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Complete surveys or provide feedback
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Contact us via email or message boards
Provided Information May Include
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Name
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Email address
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Phone number
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Other personal identification information
“Personal Information” in this Privacy Policy includes both Device Information and Provided Information.
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How We Use Your Personal Information
We use Provided Information to:
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Fulfill orders and service requests
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Process payments
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Provide invoices and confirmations
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Communicate with you
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Screen for fraud or risk
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Send information or advertising related to our products or services (based on your preferences)
We use Device Information to:
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Screen for fraud and security risks
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Improve and optimize the Site
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Analyze customer behavior and site performance
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Measure marketing and advertising effectiveness
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How We Share Your Personal Information
We share Personal Information with third parties to help operate and improve our Site, including:
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Google Analytics (to understand how visitors use the Site)
Privacy policy: https://www.google.com/intl/en/policies/privacy/
Third Parties May Include
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Payment processors
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Email distribution and management services
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Security and fraud prevention providers
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Analytics and data aggregation services
We may also share Personal Information to comply with laws and regulations, respond to lawful requests, or protect our legal rights.
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How We Store Your Data
We use commercially reasonable security measures to protect your Personal Information. However, no internet transmission or storage system is completely secure, and information is submitted at your own risk.
We retain your Personal Information unless and until you request its deletion.
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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
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Email Marketing
If you make a purchase or opt in to receive emails, you agree to receive communications such as:
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Newsletters
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Promotions
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Site updates
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Announcements
You may unsubscribe at any time. Once unsubscribed, you may no longer receive promotional communications or updates. You are responsible for ensuring our emails are not blocked or marked as spam.
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Behavioral Advertising
We use Personal Information to deliver targeted advertisements that may be relevant to you.
Learn more about how targeted advertising works:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
Opt-Out Options
You may also opt out via the Digital Advertising Alliance:
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Your Data Protection Rights
If you are a European resident, you have the right to:
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Access your Personal Information
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Request correction, updates, or deletion
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Restrict or object to processing
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Request data portability
To exercise these rights, contact us using the information below.
We process your information to fulfill contracts or pursue legitimate business interests. Your data may be transferred outside Europe, including to Canada and the United States.
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Third-Party Websites
This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of third-party websites linked to or from our Site. Please review their policies separately.
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Changes
We may update this Privacy Policy periodically for operational, legal, or regulatory reasons.
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Complaints
If you have concerns about how we use your Personal Information, please contact us so we can address the issue. EU residents may also lodge a complaint with their local data protection authority.
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Contact Us
For questions, concerns, or data requests, contact us at:
Email: contact@familyHC.net
Phone: 215-804-9885
Mail:
Family Heating and Cooling
6362 New Street
Center Valley, PA, USA